How does the waitlist work?

The waitlist lets you sign up a client who couldn't find an available slot right away. From the Waitlist page, the "Add a request" button opens a panel where you enter the client, the service they want, and their availability: as soon as a matching slot frees up, you can offer it to them in one click.

Add a client to the waitlist

The panel asks you for, in order:

• The client, to pick from your existing base.
• The service requested, from your published offerings.
• Optionally, the style and the body area involved.
• In a multi-artist studio, a preferred artist if the client has one.
• Availability: a quick preset (weekday, weekend, flexible) or a manual selection of days and time slots.
• Reference images and a free note, if needed.

Only the client and the service are required to save. Once saved, the client shows up in the "Active queue" tab of the waitlist.

View the active queue

The "Active queue" tab lists every waiting client, with their loyalty tier, request type, wait time, and availability. In a multi-artist studio, a filter lets you focus on the requests that concern you.

Edge cases

You're a solo artist in a multi-artist studio. You only see waiting clients addressed to you, not those of other artists.

The service you're looking for doesn't show up in the list. Only published or marked-as-sold-out services are offered in the add panel.

You want to sign up a client without an existing account. Create their client record first, then add them to the waitlist from that existing record.

What's next

As soon as an open slot matches a waiting client, a Match button appears on their row: head to the article on how to fill a freed slot for the rest of the process. If you'd rather cut off new requests entirely instead of queuing them, you can also pause online booking temporarily.