How do I collect and reply to client reviews?

From Reviews, find all the reviews left by your clients in a table with your average rating and total volume in the header. Click a row to open the detail, read the rating and comment, then write your reply in the text box at the bottom of the panel.

Viewing your reviews

The Reviews page shows a bar summarizing your average rating and the total number of reviews received. Just below, up to two cards highlight reviews still waiting for a reply, with direct access to the reply button. The table then lists every review with client, date, rating, status, and the relevant artist if there are several of you in the studio.

You can search a review by client name, by a word in the comment, or by date, filter by rating (one to five stars), by period, or open the advanced filter panel to sort by newest, oldest, highest rated, or lowest rated, and filter by replied or pending status.

Replying to a review

Click a row to open the detail in a panel. There you'll find the star rating, the client's comment, and the linked appointment if the review references one. At the bottom, a text box lets you write your reply, up to 5000 characters. Confirm with the send button or the Ctrl/Cmd + Enter shortcut.

Once a reply is published, it stays editable: hover over your reply and click the pencil icon to correct it.

When you reply from one of the pending cards, it disappears from the queue with a small animation. Once every review has been handled, a green message confirms everything has been replied to.

Edge cases

A review comes from Google, not SWEB. The reply button takes you directly to your Google Business profile to reply there, rather than in SWEB: Google hosts that comment, your reply needs to be published there to be visible to everyone.

You can't reply to a Google review. This feature depends on your Google Business profile connection, currently being rolled out. Check first whether importing your Google reviews is active on your account.

The reply field refuses your input past a certain length. The limit is set at 5000 characters, shown directly in the text box.

A review shows no linked appointment. That's expected if the client didn't leave it from a specific appointment record: only reviews attached to a session show this link.