How do I set my deposit policy per service?

Your deposit policy is set under Finance > Deposit policy: a default rule applies to all your services, and you can add overrides for specific service types (flash, custom project...). This policy is what sets the deposit amount automatically suggested at checkout.

Understand the default rule

When you open the page, a default rule already covers all your services. It works in one of two modes.

• Fixed amount: an amount in euros, the same regardless of the service price.
• Percentage: a rate applied to the service's price including tax (between 0 and 100%).

You can also set a minimum amount, useful in percentage mode to avoid a deposit falling too low on a small service.

Add a per-service override

If a service type needs a different rule (for example, higher non-refundable deposits on a custom project than on a flash), add an override.

1. Open the service selector and pick the type you want. Only types not already covered by an override show up in the list: you can't have two rules for the same service.
2. Toggle between fixed amount and percentage with the mode switch.
3. Enter the rate or amount, and the minimum if needed.
4. Remove an override at any time: the service then falls back under the default rule.

Save your changes

Changes aren't saved automatically. Once you've adjusted your rules, use Save in the top bar, or Cancel to revert. The Save button only activates once you've actually changed something.

How this policy applies at checkout

Your deposit policy doesn't block anything: it only provides a suggested value. When you create a deposit from an appointment, a project, or the Deposits page, the suggested amount automatically follows the rate or amount configured for that service. You're always free to adjust the amount case by case before collecting it. For the full checkout flow, see How to collect a deposit.

Edge cases

A service doesn't have a dedicated rule yet. It stays covered by the default rule until you add a specific override.

You can't find a service type in the selector. Check whether it already has an active override: each service type can only have one rule at a time. If the service you're looking for doesn't exist yet on the services side, create it first.

Flash doesn't show up in the options. The flash rule only appears if that service category is enabled on your account.