How do I set the rules for free and paid touch-ups?

The touch-up policy is set service by service, when you create or edit a service. Open the service in question, choose its category, and the touch-up section appears if it's relevant for that type of service.

Where the touch-up policy is set

When you create a service, you first choose its category. The form sections that follow adapt to that category, and the touch-up policy is one of these conditional sections, like size or drawing fees. It only shows up for service categories where it makes sense.

Why set this per service rather than globally

A touch-up doesn't mean the same thing depending on the type of service: a simple flash and a custom project spanning several sessions don't call for the same policy. By setting this at the service level, you can be more flexible on some services and stricter on others, rather than applying a single rule to your whole catalog.

Edge cases

You don't see the touch-up section on a service. Check the category chosen for that service: the section only appears for categories that include it. Change the category first, before filling out the rest of the form.

A client asks for a touch-up and you're not sure what was agreed. Find the service in question in their appointment history from their client record, then check the touch-up policy set on that specific service.

You'd like to automate touch-up follow-ups after healing. This automatic follow-up mechanism exists in Sweb but isn't yet enabled for every studio. In the meantime, set your touch-up terms directly on the service record and communicate them verbally or by message to your client.