# Is my deposit refundable if I cancel?

URL: https://help.sweb.so/en/user/deposits-payments/deposit-refunds
Mis à jour: 2026-07-03T00:00:00.000Z

It depends entirely on the terms your artist has set. Not all upfront payments work the same way under French law: some are refundable, others aren't. The rule that applies to you is the one your artist told you about when you booked.

## Two types of upfront payment

In the tattoo world, there are two different arrangements behind a sum paid ahead of an appointment.

- **A refundable payment**: if you cancel, it can be returned to you, in full or in part depending on the notice you give.
- **A non-refundable payment**: it stays with the artist if you cancel, regardless of the reason, unless they choose to make an exception on a case-by-case basis.

Both arrangements are legally valid, and each artist chooses which one they apply to their business. That's why there's no universal rule we can give you here: **it all depends on your artist's terms**, which they'll usually tell you when you book or pay.

## How to find out what applies to you

Before you pay, or if you're unsure after the fact, the most reliable options are to:

- reread the email or message you received when the payment was requested, the terms are sometimes stated there,
- ask your artist directly whether they refund cancellations, and within what timeframe.

Don't hesitate to ask before you pay if this matters to you: it's much easier to clarify things upfront than after a cancellation.

## What can work in your favor

Even without a guaranteed automatic refund, a few things generally help your case: letting your artist know as early as possible rather than at the last minute, offering to rebook a new slot instead of cancelling outright, and explaining your reason clearly. Many artists are more accommodating with a client who gives early, transparent notice.

## How to request a refund

If you believe you're entitled to a refund, contact your artist directly to ask. They handle each case individually and can update your deposit's status. See [How do I change or cancel my booking?](/en/user/booking/change-your-booking)

## In short

A refund is never guaranteed by default: it depends on each artist's own terms. If in doubt, the best approach is always to ask your artist directly, whether before or after you've booked.