# How do I connect Instagram, Messenger, or my email?

URL: https://help.sweb.so/en/pro/messaging/connect-your-channels
Mis à jour: 2026-07-03T00:00:00.000Z

It all happens in **Settings > Messaging**. Instagram and Messenger connect in one click through a Meta authorization window, your email is set up through a dedicated window. Once connected, every message lands in your unified inbox.

## Connect Instagram or Messenger

Click "Connect" on the channel's row. A Meta authorization window opens: log in and grant access. The channel then switches to "connecting" status (with a small loading indicator) while Sweb finalizes the link, which takes a few seconds. Once done, the channel shows "connected".

## Connect your email

Click "Connect" on the Email row: a window opens to fill in your mailbox settings. Once confirmed, emails received and sent show up in the same inbox as your Instagram and Messenger messages.

## Disconnect a channel

Clicking "Disconnect" opens a confirmation before cutting the channel. You won't receive new messages from that channel in Sweb until it's reconnected.

## If Meta cuts the connection

Meta can revoke a channel's authorization for Instagram or Messenger (expiration, manual removal on your side on Meta). In that case, an alert banner appears at the top of your inbox with a "Reconnect" button that takes you straight back to this page. Until the channel is reconnected, it stays inactive.

## Notification settings

At the bottom of the page, you'll find the messaging notification settings: a sound when a message arrives, push notification on your device. Useful so you never miss a request without keeping the app open all the time.

## Edge cases

**My Instagram account is already used elsewhere.** If the Instagram account you're trying to connect is already linked to another Sweb studio, the connection fails with a clear message. An Instagram account can only be connected to one studio at a time.

**The channel stays stuck on "connecting".** Finalizing normally takes a few seconds. If it persists, reload the page: the status updates automatically once the connection completes on the server side.

**Messenger doesn't show up in my list.** The Messenger channel is being rolled out, it may not be available on your account yet.

**I manage several artists in my studio.** Each artist connects their own channels: the page shows one card per artist, with their Instagram, Messenger, and Email rows.