# What happens when a client cancels?

URL: https://help.sweb.so/en/pro/calendar/handle-cancellations
Mis à jour: 2026-07-03T00:00:00.000Z

From the appointment's detail view, choose the **Cancel** action. A confirmation screen recaps any deposit already paid before you confirm. Once confirmed, the appointment moves to **canceled** status for good: no further editing or rescheduling is possible after that.

## Cancel an appointment

Open the appointment's detail view and click **Cancel**. A confirmation screen shows up (a centered window on desktop, a panel that slides up from the bottom on mobile).

- It recaps the deposit amount already paid, if any.
- It doesn't change anything until you confirm.

Confirm to cancel for good, or close the screen without changing anything.

## What happens after confirmation

- The appointment moves to **canceled** status, a final status: it's no longer available for editing or rescheduling.
- The slot becomes free again on the grid.
- If a deposit had been paid, what happens to it (refund or keep) is handled from deposit tracking, not from the cancellation screen itself.

## What happens to a paid deposit

The cancellation screen tells you the amount paid but doesn't refund it automatically. To refund it, open the relevant deposit's detail view (**Finance > Deposits**) and set it to **refunded** status. Nothing else to process elsewhere: the refund is handled at that exact spot.

## Edge cases

**The client cancels after already paying a deposit.** You decide what happens to the deposit yourself: refund it from its detail view, or keep it according to your cancellation policy (non-refundable deposit, for instance).

**You made a mistake and just wanted to reschedule.** Close the confirmation screen without confirming, then use the **Reschedule** action instead: unlike cancellation, it isn't final.

**The appointment is already in the past.** It stays locked like any past appointment, but cancellation follows the same rule: once the slot has passed, a no-show status is usually a better fit than a cancellation.